FUNDS MOVED TO ACCOUNT LEVEL RESERVE

Posted by u/jk1lla

As of October 16, my entire balance on both Amazon.ca and Amazon.com has been moved to Account Level Reserve. I have no performance notifications and no issues showing on my Account Health page.

When I called Seller Support, they said they couldn't see anything on my account and referred me to disbursement-appeals I emailed them on October 16 and have not received a response.

After digging into it myself, I found two product safety notices that I believe are the cause:

Amazon.com: a notice about (Kalorik MAXX Air Fryer Oven) related to a CPSC warning. I have never listed or sold this ASIN on Amazon.com, so there are no customers to refund.

Amazon.ca: a notice removing my listings for (other Kalorik MAXX models) and asking me to report to Health Canada. I have not sold these since December 2024 and have no active listings. I have already filed the Health Canada report as requested.

I have cooperated with everything Amazon asked for, but my full balance on both marketplaces is still frozen with no explanation of how much is being held for these notices or when the rest will be released. These funds are my working capital, and the hold is stopping me from buying inventory and keeping my listings in stock.

My questions:

- Has anyone had their full reserve held after a product safety or CPSC notice, and how long did it take to get released?

- Is there a better team or contact than Disbursement Appeals for this?

What sellers replied

u/NeighborhoodMany1033

they froze everything for a product you never even sold thats next level ridiculous