Amazon Patent Infringement Issue

Posted by u/Mr_Mister1992

Posting to see if anyone here has had a similar issue. Any help/advice offered is greatly appreciated

- Received a patent infringement notice on Aug 12 2026

- Followed Amazon's instructions and worked with the rights owner to get a retraction sent

- Rights owner sent in retraction to Amazon on Aug 15 2026

- Despite having the retraction on file, Amazon's AI inactivates listing on Sep 2 2026 claiming I did not rectify the situation

- Since then, I have been on the phone multiple times with different account health specialists that claim that it will take 5-7 business days to resolve

- Each person I speak to on the phone confirms that the retraction was sent properly and is on file; stating that it is now with the internal review team. I don't know if I believe that because what else is there to review if the retraction is there?

- Issue has persisted for about 14 days now and it doesn't look like anything is going to change soon. And phone representatives always say there is no one else I can talk to or be transfer to

Has anyone out there dealt with anything like this and come out on the other side?

What sellers replied

u/stealthagents

Sounds super frustrating. Amazon’s AI can be a real pain sometimes and it feels like you’re just stuck in a loop. I’d suggest keeping detailed notes of every call and person you speak with, it might help if you need to escalate the issue later.