Amazon approved my product, then restricted it and has been charging me storage fees for 4 months. Please help.

Posted by u/ThrowRA_helpme6

I started my first Amazon FBA business earlier this year under my own brand. I invested over $9,000 CAD into it because Amazon approved me to sell AND branding in March. I then ordered my inventory 2 weeks later. My inventory arrived at their warehouse in July then Amazon deactivated my account 2 days later for “deceptive and fraudulent activity”

For months, I submitted appeals, bank statements, IDs, invoices and every document they requested. After multiple rejections and completely different explanations, Amazon finally confirmed my account was in good standing and they were sorry as the problem was on them.

Finally in October my product was live for 2 days and I made 2 successful sales!

Then again, they’re saying my product is restricted under “Ingestible Pet Care Products.” It’s far from being something ingestible.

I’ve explained this countless times and provided my MSDS and manufacturer documents, but Amazon refuses to remove the restriction. They keep telling me to request approval, except there’s no approval button available.

It’s now been almost 4 months. I still have units stuck in their warehouse, and they’re continuing to charge me storage fees even though they won’t let me sell.

I’m 21, this is my first business, and I’ve put so much money and effort into it. I’ve opened countless cases, called, appealed, and honestly feel like I’m going in circles.

Has anyone dealt with something similar? Is there any way to reach someone at Amazon who can actually fix an incorrect product restriction? I’m genuinely desperate for advice because I don’t know what else to do. I have bought my inventory based on their approvals for my branding AND for selling. As soon as they received it, it’s problems after problems I have lost over 12,000$.

What sellers replied

u/sohail_PPC

Damn if the certificate relevant to the product than try to get certificate sometimes amazon approved the product initially but after that the ask the certificate i remembered one of my client we were selling baby category product intially first 2 months we sold well intially before launched they asked just cpc (child product certificate) and product testing when we started sell well they asked 1 more certificate and i clarified multiple times that was not relevant to us but they were not agreed so we discussed with supplier and send the sample to the authorized testing company in china and took the certificate and submitted to the amazon than our listing were activated