Amazon accuses me of "influencing customers to post negative reviews on a competitor." I didn't do it. 😖Account Health is pushing me to Acknowledge. (Deactivated Already) What can a lawyer actually do here?

Posted by u/Curious-Bonus7503

My seller account was deactivated for "attempting to damage or abuse another seller" – Amazon says a buyer account "linked" to mine left a negative review on a competitor's listing on Oct 11.

I did not do this, I don't know who did, and Amazon won't tell me which account.

Three disputes with full evidence – all rejected by template within minutes. Internal escalation – denied after 2 weeks.

Today an Account Health rep told me straight: the team is "100% sure" a linked buyer account did it, "if you dispute it your appeal will always be rejected," and the only path with "a high chance" is Acknowledgement – name a suspicion (third-party agency, family member, whoever), add a plan of action, and move on.

For context: my husband and I work as live-in caregivers for a family – I have no friends or acquaintances here, no days off, and I basically never leave the house.

The elderly people I care for don't even remember what Amazon is. My husband is not involved in this business in any way and has done nothing. The only other person is the family's manager, who occasionally comes to the house – I asked her, and she didn't order it either.

I don't want to acknowledge something I didn't do. But I also can't prove a negative, and Amazon won't share the evidence.

The rep kept stressing the POA (plan of action). Is it realistic to write a POA that actually gets accepted on this kind of case without a lawyer, or is that where the lawyer earns their fee?

So, honestly: what can a lawyer do in this situation that I can't? Can they force Amazon to show the evidence? Does an attorney letter or Executive Seller Relations actually get a human to look at a case like this? Or is the lawyer just going to write the same acknowledgement for $2,500? If you were accused of this and were innocent – did you acknowledge, or fight it? What happened?