FBA inventory lost due to carrier's negligence and amazon hasn't provided a new update for almost 3 months. Confused on what to do.

Posted by u/The-Dishonored-One

Hello everyone, I am an amazon seller enrolled with the Amazon FBA program. In August, some of our inventory was processed for a removal order, since I (unknowingly) had a setting on where my inventory would have an automatic removal order created if sales were low compared to stock. I found out 10 days later, when the package was at the stage of being delivered to my home, but hadn't been delivered yet. A few delivery attempts had already been attempted before (?) but I got no call/updates from the carrier, so I had zero knowledge of this.

A few days later after the package's status was stuck, I contacted the carrier, and they told me the delivery was unable to be processed for whatever reason and the next step would be to contact amazon and ask them to reschedule the delivery from their side (as in, back to their warehouse), and there was nothing I could do at that point.

So I contacted Amazon support, provided them with all the details, and the steps I was told amazon would have to take.

Support said they will follow up with this and give me either my inventory or a reimbursement. Since then, I constantly kept following up with them but each time it was some variation of the same thing.

"We are currently working with our internal team to reach a resolution on your case. While we do not have an update at this time, we will follow up with you as soon as additional information is available."

I few days ago I messaged them again urging them to provide me an update and to either process my reimbursement or send me back my inventory since this is also resulting in a loss of potential sales. And I got the exact same response

At this point I don't know how I'm supposed to proceed. Contacting support is getting me nowhere. The shipment carrier was of no use either. The inventory is probably lost by now, so my best option seems to be reimbursement. But I don't know how to proceed with that if they keep up the same thing, just stalling me for updates. Any advice on this would be very much appreciated. Thank you all in advance.