>> AI is not the transformation. It is the catalyst. The operating model is wher
By Paul Storm · November 10, 2026 · Curated by George's Blog
>> AI is not the transformation.
It is the catalyst.
The operating model is where transformation happens.
Too many AI programs still begin by asking where to put AI.
That usually creates faster versions of yesterday’s processes. Same approvals. Same roles.
Same KPIs.
Same silos.
Now with a chatbot attached.
Deloitte’s 2026 AI research found 34% of organizations are using AI to deeply transform products, processes or business models.
Another 37% still use it at the surface, with little or no change to existing processes. (Deloitte)
A surprising share of what gets called a “business requirement” is really organizational history wearing a suit.
If we designed the company today, with AI available from day one, would we recreate every handoff, approval layer and job boundary exactly as it exists now.
AI creates the most value when it forces that conversation.
Automating a bad process makes the bad process faster. Redesigning the work can remove it entirely.
Start with the outcome.
Challenge inherited constraints.
Then decide what humans, software and AI should each do.
The technology is the enabler.
Rewriting how work happens is the transformation.
What is one “requirement” in your business that is really just a habit?
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