Your best account manager is going to leave. It is not personal. It is math. The
By Nicholas Hodge · March 4, 2026 · Curated by George's Blog
Your best account manager is going to leave.
It is not personal. It is math. The average Amazon account manager stays eighteen months. The good ones get poached. The burnt out ones ghost.
And when they walk, what walks with them?
Every client quirk they memorized. The SKU that needs special handling. The supplier who always ships late in Q2. The campaign that looks like garbage in the dashboard but actually crushes because the attribution window is wrong.
You do not lose an employee. You lose six weeks of client context. Per account.
That is why we built CortexIQ's memory layer. Upload the SOPs once. The agents remember forever. No retraining. No "oh right, that account."
What lives only in your team's heads right now?