We've handled 6,292 Amazon support cases across 133 brands since February 2022.
By James Wakefield ๐ก ยท November 13, 2026 ยท Curated by George's Blog
We've handled 6,292 Amazon support cases across 133 brands since February 2022. Roughly half of them were catalogue work: listings, variations and imagery.
The usual set-up treats Amazon as a sales account. Someone owns the buyer relationship, the annual terms and the purchase orders. The product data goes to whoever has time.
The cases say the work sits the other way round. Whether each product page is right, complete and stays that way is where most of the effort goes.
It's why our team includes former Amazon catalogue specialists. Product data on Vendor Central is a specialism of its own.
If your Amazon lead is a commercial hire, find out who is looking after the catalogue.