Today, we’re introducing Open Sidekick. It’s our biggest product launch of 2026.
By Gharabat · November 11, 2026 · Curated by George's Blog
Today, we’re introducing Open Sidekick. It’s our biggest product launch of 2026. Read on to learn why it’s a big deal. ⬇️ ⬇️ ⬇️
----
People now expect your product to be agentic. They want to talk to your product instead of clicking around.
They want AI agents to handle (VERY) long-running background tasks while they sleep.
But MCP alone is not enough. It lacks context and a deep understanding of your product’s nuances and edge cases.
➡️ Sidekick lets you turn your product into a fully agentic experience in a very short time. It also allows your customers to bring their own MCPs and tools into your platform.
Sidekick is built on top of Open’s infrastructure, which processes hundreds of millions of actions for the world’s top brands.
- Sidekick can automate tasks on your platform for your customers.
- Sidekick can proactively get things done.
- Sidekick can navigate your dashboard in real time.
- Sidekick supports chat and can also be activated by voice.
- Sidekick is deeply integrated with Open, so it can handle your regular customer support as well.
I think users today expect a fully agentic experience from every product they interact with. Otherwise, your product is not worth using.