Amazon support in 2025 1. Submit a case 2. Amazon team member follows up and may

By Matthew Watson · October 31, 2026 · Curated by George's Blog

Amazon support in 2025

1. Submit a case

2. Amazon team member follows up and may or may not help fix issue

Amazon support in 2026

1. Submit a case

2. Wait on AI response and answer AI questions

3. Be forced to open random tool that doesn't fix issue

4. Close tool and go back to case

5. Answer follow up AI questions

6. Rewrite exact info in original case

7. Answer more AI questions

8. Request associate

9. Submit a case

10. Amazon team member responds with AI generated answer that doesn't solve issue

11. Respond to case

12. Amazon team member escalates to other Amazon team member

13. Other Amazon team member follows up and may or may not help fix issue