👉 Consumer behavior is changing faster than organizations are adapting and the
By Laurenlivak · October 23, 2026 · Curated by George's Blog
👉 Consumer behavior is changing faster than organizations are adapting and the gap is only getting wider.
Think about how much commerce has evolved over the past decade. We've gone from eCommerce adoption to the COVID eCommerce boom, the rise of social commerce, AI-assisted discovery, and now conversational commerce. Remember when people said no one would buy groceries on the internet?! Look at us now!! 🥕
Consumers are rapidly embracing new technology which is providing ease and convenience for them but complexity for organizations.
Many brands are still trying to figure out where eCommerce sits, how to get more focus on the digital shelf and combing through the web of eCommerce sales numbers.
Our new DSI research with Martin Heubel of Consulterce reinforces the challenge: digital commerce leaders rated their organizations eCommerce readiness at just 5.5 out of 10.
What does it take to change that?
🟢 Reinvention of processes
🟢 Mindset changes: from deterministic > probablistic
🟢 Reimagined ways of working
The only constant in commerce is change. How are you going to build systems for change versus adding bandaids to the problem? 🤕
Read this month's 🍪 Snackable Commerce 🍫 newsletter!