Good to spend time with Jeff Berman at Masters of Scale today talking about how
By Furner · October 22, 2026 · Curated by George's Blog
Good to spend time with Jeff Berman at Masters of Scale today talking about how we’re preparing our people and our business to lead the future of retail.
The next chapter of retail isn’t just about what AI can do. It’s about what it can help people do. AI should make our associates more capable, not less necessary. At Walmart, that means helping them make better decisions, solve problems faster and spend more time doing meaningful work. That’s what we mean when we say we’re people-led and tech-powered. It starts with people.
As AI agents become part of everyday life, the idea is simple: make shopping easier and give people more choice. If a customer or member wants an agent to help them shop, we want to be there. But more convenience shouldn’t mean giving up control. You choose how to shop, and you stay in charge.
We’re not waiting to see what shopping becomes. We’re helping shape it by building the connections and protections that will let customers shop with us through the apps and agents they choose. That includes Agent Profiles, the Walmart Agent Gateway and terms for AI agents – with clear permissions, controls and protections built in.
And whether you shop directly or through an AI agent, our commitment to Every Day Low Price stays the same. We price products, not people.
Technology will keep changing. So will the way people shop. What won’t change is why we’re here: to help people save money and live better.
I hope you’ll take a look at our blog for more on what we’re building and how it will work.
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