Got my oil changed today
By Noah Wickham · July 13, 2026 · Curated by George's Blog
Got my oil changed today
They bought my business forever
We have all gone to get our oil changed and felt pressured, upsold, and another car through
I pull up, mechanic walks up to my window, and first thing he does is hands me an ice cold water bottle(it’s 89 out)
Asks me to pull in and if I’ve ever been there
Throughout the process he explains different oil types they can do
Instead of upselling to the highest, he asks me “How often do you drive?” (Great discovery)
I tell him maybe 7-10k a year max
He pushes me towards their cheaper option, fantastic.
Halfway through, he pulls my air filter(knew this was coming, and ready to deny)
Shows it and explains why it is important to replace, explains a scenario I may have felt it
He gives me the price, it’s $5 cheaper than I can get at the hardware store
Finally, he lets me know they topped my tires, my washer fluid, and my transmission fluid
Before checking out, asked me if I had any coupons, I didn’t
He pulls one out for 25% off and swipes it for me anyways
Not once did I feel upsold, undermined, or like another car coming through.
Every business and sales org should operate on a value and customer experience first mentality
Sales people are often the first face of the business, and if you give a bad first impression; that will last