Amazon: we’re customer obsessed
By George Barnett Reid 👀 · June 29, 2023 · Curated by George's Blog
Amazon: we’re customer obsessed
Also Amazon:
“ If you think that companies deliberately make it hard to unsubscribe from their services, then you’re right.
Documents unearthed in a US government lawsuit against Amazon show that the tech giant named the cancellation process for Prime membership “Iliad”, after Homer’s epic about the long, arduous Trojan war.
Until recently, cancelling Prime involved four web pages, six clicks and 15 different options.”