If I ran any kind of hospitality venue I’d focus on educating people on how to l
By George Barnett Reid 👀 · March 21, 2023 · Curated by George's Blog
If I ran any kind of hospitality venue I’d focus on educating people on how to leave a review. And remove all hurdles for them.
I’d also incentivise it.
1. Hey did you enjoy everything? You did? Great. If you scan this QR and leave us a review you can get 20% off your next bill (or a free coffee, or 241, or whatever).
2. If you got any pictures we’d love to see them. We actually give X extra if you share them.
Also, sometimes people are stuck for words. Here’s a couple of things people usually say. (Laminated sheet with great reviews and localised keywords).
3. Thanks for the review. Drop your number using this QR and I’ll send through your INCENTIVE. You can tick a box and get other benefits like INCENTIVE in the future too. Usually monthly.
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Often wonder if I should setup a £5 course for coffee shop and restaurant owners as I’ve never had this experience in my entire life.
And I sit in shed loads of coffee shops.
#itsalwaysdayone