Amazon blocks high-return products from promotions. Return rates now determine product eligibility for deals and visibility, shifting from a business cost to a quality metric that affects platform performance.
“Frequently returned ASINs can’t participate in promotions.” That’s the message sellers are waking up to, days before Prime Day goes live.
It’s not new. It’s not an error. And it’s not going away.
What worries me the most is seeing sellers thinking of it as a deal issue. A discount problem. Something that can be fixed by changing a checkbox, while what’s really happening is more systemic: Amazon is turning return data into an eligibility filter. One that doesn’t just impact short-term offers but also affects long-term visibility, placement, and platform trust.
For years, sellers treated returns as a cost of doing business. Now, they serve as a signal of business quality, and Amazon is closely monitoring those signals.
So now, if your product racks up too many returns, it gets flagged. Not manually. Not emotionally. But through automated rules applied across the catalog. And once flagged, you can lose access to Prime Exclusive Discounts, lightning deals, seasonal placements, and even ranking velocity.
That’s where this gets serious, first because it is really painful to plan something and not being able to apply it, but most importantly because sometimes the reason for this issue to start appearing is because many sellers just look at the front end and put a check on the list.
✅ Clean titles.
✅ Optimized bullets.
✅ A+ content.
✅ Good reviews.
But the backend tells another story.
• Unresolved returns.
• High refund ratios.
• Category mismatches.
• Buyer feedback that doesn’t get surfaced in reviews, but shows up in tickets.
These are the signals Amazon sees, and when they add up, your product stops qualifying.
Amazon is aligning promotional eligibility with product performance. Not the kind you market, but the kind you operate.
Return rates, refund reasons, buyer behavior, backend accuracy, and compliance history now determine if your offer gets airtime.
If you’re a brand: audit your “frequently returned” ASINs and check how clean the data is.
If you’re an operator: build processes to review return reasons regularly, just like you would for keyword shifts or conversion drops.
If you’re an agency: bring this into the strategy conversation. Because without back-end integrity, front-end performance won't scale.
This post isn’t about losing a Prime Day spot. It’s about being quietly disqualified, without even realizing it.