1) The former Director of Customer Experience at Amazon told me about receiving the dreaded question mark email from Jeff Bezos. Stefan Haney was this weeks podcast guest and what a belter it was. He’s the 3rd director I’ve had on, and recently I’ve been asking myself, “why the fuck do they want to come on the show”, because lets be honest he’s a veteran, and I look like some Amazon virgin – in the Michelle Obama notepad I borrowed from the Mrs, all I’ve got is, “because you’ve got a quintessentially British accent”.