October 05,2020

Need for Multiple feedback channels

Jason Greenwoo‪d‬

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Full Episode

Transcript

I guess you need to have multiple methods, multiple feedback loops because not everybody's gonna want to use a feedback tab on the website. Not everybody's gonna want to use live chat. Not everybody's gonna want to use ah phone number to dial in. Not everybody's gonna want to get a product review, but almost everyone will choose one of those to give feedback, particularly if they're not. You know, particularly if they're not happy about something and they want you to improve something. They'll figure out a way to get a hold of you, but you just need to make it as easy and frictionless as possible for them to contact you and give you feedback in the way that works for them. The easiest.

Thanks,
George