I'm dealing with right now is when there's a live kind of life site issue or live customer issue. Because I handled live customer issues with Kindle content, I owned catalog quality book quality, things like that where there could be an actual complaint or escalation from a customer that my team or an engineering team had to address. And with true med, I run technical support around logistics, and there's stuff that happens with real customers. And you have to have an escalation path. And historically it's been looking, see who's on the other side of the floor and hasten. So can you take a look at this unit? There's something weird going on as I think about patterns. I saw an Amazon and Patterns. I saw Microsoft before that, laying down some I'm starting to look at laying down some things like life side triage processes where yeah, at the time of the issue, you swarm and you fix the immediate customer issue. But then you have a little rigor after the issue solved to root cause it figure out if there's above, figure out if there are things you can do for the service and you have a closed loop that can make your service better over time
Thanks,
George
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